30 Day Satisfaction Guarantee
The Pet Door Store ensures your complete satisfaction with your purchase. If you are not completely satisfied, please return your pet door in new condition within 30 days and we will return 100% of your purchase price less shipping and handling. If you received free shipping we still paid to send it, and we will deduct the shipping charge that we paid from your refund. Ideal Pet Products items (Ruff Weather, Panel, VIP, Fast Sash, etc and their replacement parts) are subject to a restocking fee of 15%, other makes will only be assessed a restocking fee of 15% after the 30 day time period expires. After 60 days you will need to call for an authorization for any return. Although we offer free shipping to get the product to you, in the case of returned items the original shipping charge will be deducted from the total refund.
Custom made doors are final sales and are not returnable or refundable. Autoslide automatic sliding door openers have a 25% restock fee for returned units that are sent back for reasons other than damage in shipping or defective manufacturing. In addition to the 25% restock fee our normal policy of refunding less the original shipping charge still applies. High Tech Pet Panels have a 20% restock fee.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to the entire USA and territories, and most items can ship internationally as well. Most orders are shipped within 2 business days. If an order is backordered more than 5 days from the date of order, we will notify you. Air shipment orders are given priority, but are not guaranteed to leave our warehouses on the date of order. We offer free shipping to the lower 48 states for orders over $100. If this offer applies to you, you will not see other shipping options. Give us a call if you need air shipping.
We use flat rate shipping charges. For orders from $0.01 to $50, we charge $15. $50.01 to $100, we charge $20. Over $100 gets free shipping. There are a few exceptions to this rule, custom oversize panels will be charged shipping, for example. Those orders are rare, most everything will be charged based on the flat rates. Free shipping does not apply to oversize products, including Pet Door Guys replacement windows and some of the taller sliding glass door models.
Customers are responsible for any shipping charges to return products to us for refund or exchange. The Pet Door Store will only take responsibility for return shipping charges if we have made an error. In this rare instance we will expedite the shipment of the correct product and pay up to the original shipping charge to get the incorrect item from you. If you need a replacement item shipped via next day air or 2 day air shipping, you will be responsible for those additional charges.
Custom built pet doors are non-returnable, so call customer service if you are not completely sure that the product you are choosing is correct. Used items are also not refundable. Inspect the product before use to ensure your satisfaction.
Installation questions are common, and we already know a good solution to most difficulties you may encounter. Please call customer service if you cannot easily install an item. We can probably save you the expense of return shipping and give you a simple solution to your dilemma.
Privacy and Security
WE HATE SPAM JUST AS MUCH AS YOU DO AND WE WILL NOT SELL YOUR INFORMATION TO ANY ORGANIZATION FOR ANY PURPOSE!
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Pet Door Store., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Right to Refuse Service
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Pet Door Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Washington where The Pet Door Store holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. The Pet Door Store reserves the right to make changes to this site and these conditions at any time.