High Tech Power Pet Doors are usually run on a standard 110V outlet. If you live in an area that is prone to power outages, the optional battery backup can be a real help.
Some people have this door installed in an area where there are no available outlets, which sometimes happens with the sliding door version of the High Tech door. If that is an issue, the door can be run solely on the battery. Since it normally recharges via the plug when the power comes back on, the smart way to do this is to get the charger and two batteries. We have a kit for this and you can just pull the charged battery out and then plug in the dead battery and rotate them. The battery life is about 2 weeks, depending on usage.
FULL ONE YEAR: Should you find any defect or if your product fails to perform as advertised, we will repair or replace it at no cost for up to one year from the original purchase date. On request, we send you a shipping label for free return of your defective item. That's how confident we are that you will be absolutely delighted with our exceedingly high quality products and friendly service. *Applies to all orders within the United States. International customers are responsible for their own shipping charges.
LIMITED LIFETIME: If after one year from your original purchase date, your High Tech Pet product fails to operate as advertised, we will replace accessories with a new one for 1/2 our advertised regular retail price, published at the time you return your item. Please note: replacement collars come without a battery.
IMPORTANT NOTES: Warranties do not apply to batteries. We do not accept batteries for replacement or refund. Collars returned under warranty will be repaired or replaced and shipped back without a battery. If desired, a new battery may be ordered separately. It’s important to understand that Limited lifetime warranty applies to products manufactured by High Tech Pet. Some products sold on this website are manufactured by third party vendors. Our limited lifetime warranty does not apply to products sold on this website that are not manufactured by High Tech Pet.